Shipping & Returns

Shipping

As a small business owner we are also feeling the increased costs of supplies. Rather than increasing the retail cost of items, we have off set some of these costs by offering flat rate shipping on certain order amounts across Canada. Shipping costs are determined by the size and weight of your order. Because we ship through Canada Post, it is more cost effective to ship more that one item at a time. You may want to consider this as shipping one bar of soap will literally cost more than the soap itself !

Orders will be sent out within 1-3 days once payment has been received. Please make sure we have all of your correct shipping information. Also, please include your email address in case we need to contact you.

Local Order Pick Up Option is available at checkout. It can be processed within 1-2 days and you can avoid the cost of shipping. A follow-up email will be sent to make pickup arrangements.

Only Canadian Orders are accepted at this time.

Refunds
Due to the nature of the products, returns cannot be accepted. Please sent us an email or fill out a Contact Form and let us know the issue and we will do our best to resolve your problem.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

If you received a damaged or broken item, a photo of the original packaging and contents is required to be considered for refund or exchange.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at lindaboyle@serenitysoaps.ca and send your item to: 11 Woodborough Rd Guelph Ontario CA N1G 3L7.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.